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Terms & Conditions
Our website policies are designed with you, the customer, in mind to ensure that your online
shopping experience with Swanndri will be secure, efficient and hassle-free. As far as possible
our online policies are consistent with our in-store company policies and procedures.
This website ("site") is operated by Swanndri (referred to in these terms of sale as "we", "us or
"our"). These terms of sale apply to your purchase of products via our site.
Swanndri is conscious of the need for privacy and security for your Internet shopping experience.
We use sophisticated encryption technology. This means at the checkout, our servers and your PC
encrypt (scramble) everything that you enter into your computer, such as credit card details,
billing and delivery address. Because it is encrypted, other computers are unable to make sense
of it, therefore keeping this information private.
Our web store has a built in security process, specially this process ensures that:
We only email you if you want us to. We do not send unsolicited emails. When you register your
email address with us, if you choose to, you go on a list to receive email announcements about
products, offers and promotions from us.
Every email message we send includes an email address to which you can respond. If at any time
you decide you do not want to receive our emails, simply click the unsubscribe link at the
bottom of the newsletter. If you unsubscribe you will continue to receive emails specifically
related to your online orders.
An order made via this site ("order") is an offer to purchase one or more products. When we
receive a valid order from you, we will accept this offer by confirming via email that we have
received and are processing the order.
We endeavour to deliver all products within 3-5 working days of us confirming receipt of the
order, although this time frame is an estimate only. If we are not able to supply the products
or there is likely to be a significant delay in making delivery (e.g. because the product is out
of stock or the delivery is to a rural/remote location*), we will notify you as soon as
reasonably possible after we become aware of this, in which case you may cancel the order (or
any part of it) and you will receive a refund (including the applicable delivery charges) in
respect of those products which will not be delivered (if any). We will not otherwise be liable
to you for any damages, costs or expenses of any kind, suffered or incurred by you due to the
order not being fulfilled or the products not being delivered within the anticipated delivery
The anticipated delivery charges (if applicable) will be notified to you when you complete the
order, although in some cases the actual delivery charges may be higher (e.g. if the products
are large/heavy or delivery is to a rural/remote location). We will notify you if the actual
delivery charges are higher than those anticipated, in which case you may cancel the order (or
any part of it) prior to delivery and receive a refund (including the applicable delivery
charges) in respect of the cancelled order.
The products will comply, in all material respects, with their product descriptions appearing on
this site at the time when you submit the order. If a product does not comply with its product
description, you may return the product(s) and accept a refund or exchange the product(s) - for
more information please see our Returns page.
We stand by the quality of our products and we make things right if you are not satisfied with
your purchase. You can return any products to receive a refund of the purchase price or exchange
the products within 30 working days of delivery (for any reason), provided that the products are
returned in their original condition with packaging and invoice.
The prices for the products listed on this site are in New Zealand dollars and include GST,
but not any delivery charges. We endeavour to ensure that all prices listed on this site are
consistent with the prices offered at our stores. Swanndri reserves the right to amend or
rectify any errors in pricing or product specification within 24 hours of being notified of it
or after an order has been processed.
This website ("site") is operated by Swanndri (referred to on this site as "the Company, "we",
you to in order to provide information about our products and services and enable you to
purchase these products and services from us online.By accepting these terms of sale, you
All intellectual property on this site, including without limitation any trade marks, text,
graphics and copyright, is owned by us or our content suppliers. We are the exclusive owner of
all rights in the compilation, design and layout of this site.
You may use this site only for the purposes for which it is provided. You must not use this site
for fraudulent or other unlawful activity or otherwise do anything to damage or disrupt this
You may reproduce, copy and distribute the content of this site provided you only use that
content for informational, non-commercial purposes and any reproduction includes a prominent
acknowledgement of the Company's rights in the relevant content. You may not reproduce, copy or
distribute the content on this site for any other purpose of in any other way without the
Company's prior written consent.
If you wish to link to any part of this site, you must get the Company's prior written consent.
Please ensure that any information that you provide when creating an account with us on this site
is correct, complete and up-to-date and please advise us as soon as possible if any of this
information changes or you become aware of any inaccuracy in the information you have provided.
If you are providing information about a person other than yourself, you warrant that you are
authorised by that person to provide that information.
You are responsible for maintaining the confidentiality of your account and password and for
preventing unauthorised access to your account. You agree to accept responsibility for all
activities that occur under your account or password. You should take all necessary steps to
ensure that your password is kept confidential and secure and should inform us immediately if
you have any reason to believe that your password has become known to anyone else, or if the
password is being, or is likely to be, used in an unauthorised manner.
We endeavour to ensure that any content will be current, accurate or complete when you access it.
However, we will take steps to correct any error or inaccuracy in any content which is brought
to our attention within a reasonable time.
This site may from time to time contain content provided by third parties and links to third
party sites. This is provided for your convenience only and we are not responsible for any third
party content on our site or any site to which our site contains links . The inclusion of any
such content or link does not imply our endorsement or approval of any linked website or any
association with its owners or operators.
You must make your own assessment of the suitability of the content for your own purposes. You
are solely responsible for the actions you take in reliance on the content on, or accessed
through, this site. We may change the content on this site at any time without prior notice.
We will not be responsible for any delay or failure to comply with our obligations under these
terms of sale if the delay or failure arises from any cause which was beyond our reasonable
control. This does not affect any of your statutory rights.
If the products are subject to the New Zealand Consumer Guarantees Act 1993 ("CGA"), you may have
statutory rights and remedies which are not excluded nor limited by the above provisions unless
you are acquiring the products for business purposes, in which case all of the above exclusions
and limitations will apply and the CGA will not apply.
All Liability Excluded
To the extent permitted by law: All warranties, representations and guarantees (whether express,
implied or statutory) are excluded, including without limitation, suitability, fitness for
purpose, accuracy or completeness of this site or the content on or accessed through it; and we
will not be liable for any damages, losses or expenses, or indirect losses or consequential
damages of any kind, suffered or incurred by you in connection with your access to or use of
this site or the content on or accessed through it.
If your use of this site or its content is subject to the New Zealand Consumer Guarantees Act
1993 ("CGA"), you may have rights or remedies which are not excluded nor limited by the above.
If you are using this site or its content for business purposes, the above exclusions and
limitations will apply and the CGA will not apply.
Additional terms and conditions may apply for certain products or services which may be available
through this site and any such additional terms and conditions must be read in conjunction with
use regularly. By continuing to use this site after any such amendment, you are deemed to have
This site and its content is made available for the purposes of shopping online with Swanndri
providing information about Swanndri's products.
Reproduction of the images and text on this site for any other purposes is prohibited.
All images and textual content on this website is copyright © Swanndri New Zealand
Your privacy is important to Swanndri and we want you to understand what information we capture
and how we make use of that information.
We will update this policy from time to time and communicate this by posting the updated policy
on our website. Any changes will apply from the date such a policy is posted.
We may collect personal information about you:
We may also collect additional non-personal information including:
We will only use personal information about you for the following reasons:
We may share your personal information:
Except as provided above, we will not intentionally share your personal information
with any other third parties.
We will use reasonable endeavours to ensure that the personal information is securely
protected against unauthorised access, loss and other misuse.
We will take all reasonable steps to ensure that personal information held by us is accurate and
up-to-date. You are entitled to obtain from us confirmation as to whether or not we hold
personal information about you and you are entitled to reasonable access to this information.
You may also request:
You can make changes to your personal information on the "My Account" page, by contacting us
using the "Contact Us" page on this site, or by calling our free phone number - 0800 652 558.
A cookie is a small piece of information generated by a web site and stored on your computer. The
includes the use of tools such as Google Analytics.
Swanndri may use advertising services including Google Display Advertising.
We also sometimes use Google Analytics cookies for remarketing (displaying Swanndri ads on other
websites you visit based upon your interactions with the Swanndri website). No personally
identifiable data is collected for this advertising and Google provides options for controlling the types ;of ads you see and tools to prevent the use of data
by Google Analytics.
The Swanndri website uses YouTube API to display video contents. Terms of service.