Every Swanndri garment reflects our total commitment to quality. If you are not completely satisfied with any product, we will gladly refund or exchange for another size or colour - just return to the below address within 60 days of purchase, in its original condition. Underwear returns are not accepted.
If you wish to return your purchase or exchange an item, simply follow the steps below and we will take care of the rest.
If, for some reason you do not have the return card, please include a brief note with the item referencing your name, order number and what course of action you require (exchange, refund, repair etc) then send to:
Swanndri Returns 11 Mary Muller Drive Woolston Christchurch 8022
If you would like to exchange an item, please let us know the colour and size of the item you would like us to exchange for you. Using the card enclosed with your order.
Unfortunately we cannot take any responsibility for parcels that go missing and as such, we suggest tracking your returning parcel, so you can provide the details to your delivery company to find your lost parcel.
Please note that for health and safety reasons, returns must be sent to our Swanndri Returns address by post. We are unable to accept in person returns at our head office address.
Should you receive a product that you believe to have a manufacturing defect, please contact us to arrange free return delivery of the item in question.