Swanndri Rewards: Terms & Conditions

1. Definitions

• "Anniversary" - 12 months from the Member's Join Date or the date they changed tiers, whichever is later.
• "Join Date" - the date a Member joins the Swanndri Rewards Programme.
• "Member" - an individual who has joined the Swanndri Rewards Programme via swanndri.co.nz or in-store.
• "Member Profile" - the personal details (name, email, birthday, etc.) linked to a Member's account.
• "Rewards" - vouchers or benefits earned through purchases, birthday bonuses, or tier upgrades.
• "Valid Purchases" - purchases made in Swanndri stores or on swanndri.co.nz, excluding gift cards, delivery costs, and refunded transactions.
• "12-Month Spend Balance" - total net spend (after discounts, returns, and rewards redemptions) over the last 12 months in NZD.
• "Tiers" - levels within the programme: Member, Bronze, Silver, and Gold.
• "Website" - refers to swanndri.co.nz where programme details, balances, and updates are available.

2. General Terms

• Swanndri Rewards is operated by Swanndri New Zealand Ltd in NZ only.
• Membership is free and open to individuals in NZ with a unique email address.
• By joining, Members agree to these Terms and Conditions and Swanndri's Privacy Policy.
• Swanndri may amend or withdraw the programme, Rewards, or tiers at any time without notice.
• Swanndri will not be liable for any technical issues, email delivery failures, or tax implications arising from participation.
• Members consent to receive communications about their membership, Rewards, offers, and brand updates.

3. Membership

• Members can join in-store or online.
• An email address is mandatory to create an account and earn or redeem Rewards.
• Each individual may only hold one Swanndri Rewards account.
• Members are responsible for keeping their contact details up to date in their account.
• Membership may be terminated or suspended by Swanndri for misuse or suspected fraud.
• Members can close their account anytime by contacting info@swanndri.co.nz.

4. Earning Rewards

• Earn 1 point for every $1 spent on valid purchases, in-store or online.
• Online Points and Rewards are applied when an order is dispatched.
• A $10 sign-up reward is issued upon joining.
• Points expire 12 months after the date they were earned.
• Birthday rewards are issued to Members who have provided their date of birth, valid for 30 days.
• Points cannot be earned on shipping, gift cards, or refunded items.
• Points cannot be transferred, sold or exchanged for cash.

5. Tiers and Benefits

Tier qualification is based on 12-month cumulative spend. Members can move up tiers immediately when spend thresholds are met. Tier reviews and resets occur annually on the Member's Anniversary Date.

* Rewards cannot be combined across multiple accounts.

6. Redeeming Rewards

• Rewards can be redeemed in-store or online at checkout.
• To redeem online, Members must be logged into their Swanndri account.
• Rewards are applied as dollar-value vouchers and cannot be redeemed for cash.
• Rewards may not be applied to gift card purchases or delivery fees.
• Returned items will result in reversal or reissue of Rewards based on refund value.
• Rewards are valid for 12 months from the date of issue unless otherwise stated.

7. Returns and Adjustments

• If an item purchased with a Reward is returned, the Reward will be reissued to the Member's account.
• Points are adjusted based on net spend after returns and refunds.
• Gifts received through the programme cannot be returned or exchanged.

8. Privacy and Communication

• Swanndri collects personal information to operate the Rewards Programme.
• Information is handled in accordance with Swanndri's Privacy Policy.
• Members can unsubscribe via email links, but this will disable communications about rewards.

9. Termination or Modification

• Swanndri may modify or cancel the Rewards Programme, tiers or benefits at any time.
• Changes will be updated on the Swanndri Rewards page.
• Membership will automatically end if the programme ceases.
• Any unredeemed Rewards will expire upon termination of membership or cessation of the rewards programme.

10. Contact

For questions or assistance, please contact: info@swanndri.co.nz