Click and Collect

How does Click & Collect work?

  • Choose your products online. Add them to your shopping bag. Select Click & Collect as the delivery method at checkout 
  • Select your store for pickup. You will receive a collection notification email – normally within 2 business days of placing an order
  • Collect your order in store. Make sure you bring your collection notification or photo ID 

Is Click & Collect a FREE service?

Yes – Click & Collect is FREE for all orders

How long do you hold Click & Collect orders?

We hold Click & Collect orders for 10 days after you receive your collection notification. If you do not collect your order within 10 days, we cancel the items and refund the order back to the payment method used when placing your order.

Can someone collect my Click & Collect order for me?

Yes - family and friends can collect your order on your behalf. Just make sure they bring:

  • A copy of the order collection notification
  • A note signed by you, detailing who will be collecting the order on your behalf
  • Their own photo ID to match the approved name for collection

What happens if items in my Click & Collect order are out of stock?

Sometimes, items in your Click & Collect order maybe out of stock. As we don’t want you to miss out, we’ll look for more stock. We’ll either

  • Deliver the missing item(s) to your address at no additional cost.
    Or
  • Refund

Either way, we will be in touch to let you know what is happening with your order.

Can I return an item in store once I collect my order?

If you change your mind and decide to return item/s, just leave the item with our store team and they will arrange for either a refund or exchange. Refunds will be made back through the online system in the same method of payment