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Returns & Warranty
Every Swanndri garment reflects our total commitment to quality. If you are not completely satisfied with any product*, we will gladly refund or exchange for another size or colour - just return to the below address within 30 days of purchase, in its original condition. Include your packing slip and a brief note explaining the return, then send to:
Swanndri Returns
15 Mary Muller Drive
Hillsborough
Christchurch 8022
New Zealand
*Sorry, but we do not accept exchange/refund requests for underwear.
All Swanndri garments are closely scrutinised prior to dispatch to ensure the highest standard of quality.
Should you receive a product that you believe to have a manufacturing defect, please contact us to arrange free return delivery of the item in question. Email your faulty garment return request, along with photographs of the garment in question to returns@swanndri.co.nz
We have a customer support team who monitor these emails throughout the day Monday to Friday. Once the product is returned, we undertake an evaluation process confirming the manufacturing defect. If the defect is confirmed your product will be replaced or you will be fully refunded. In the case of international orders, we will reimburse freight costs once the item has been evaluated and deemed defective.
Normal wear and tear is not considered a manufacturing defect.
Additional Information
Different return/exchange policies may apply.
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