No Hassle Returns
Every Swanndri garment reflects our total commitment to quality. If you are not completely satisfied with any product, we will gladly refund or exchange it for you if returned within 30 days of purchase in its original condition (along with proof of purchase).
Proof of purchase is the packing slip which came with the order.
All Swanndri garments are closely scrutinised prior to dispatch to ensure the highest standard of quality.
Should you receive a product that you believe to have a manufacturing defect, please contact us to arrange free return delivery of the item in question.
- New Zealand contact is 0800 652 558.
- Australia contact number is 1 300 762 253.
- Or you can email your return request to firstname.lastname@example.org.
We have a customer support team who monitor these emails throughout the day Monday to Friday.
Once the product is returned, we undertake an evaluation process confirming the manufacturing defect. If the defect is confirmed your product will be replaced or you will be fully refunded.
In the case of international orders, we will reimburse freight costs once the item has been evaluated and deemed defective.
Normal wear and tear is not considered a manufacturing defect.
Swanndri NZ Ltd
10A Chapmans Road
The Nitty Gritty
Garments sent back for return must be in the same condition as sent out, with tags attached.
Returns are accepted for 30 days from dispatch of parcel.
Refunds are paid in the manner in which the payment was accepted (credit card, cheque, direct debit, TT etc).
Refunds will be processed within 5 working days from receipt back into our warehouse.
Postage to return the parcel to us is at your own cost, however if you have asked for an exchange of an item, we will send the replacement item to you free of charge.
Garments purchased in our Swanndri Store, from a Swanndri Stockist, or from another website, must be returned to that same store or company.
Different return/exchange policies may apply.