Every Swanndri garment reflects our total commitment to quality. If you are not completely satisfied with any product, we will gladly refund or exchange it for you if returned within 30 days of purchase in its original condition (along with proof of purchase).
All Swanndri garments are closely scrutinised prior to dispatch to ensure the highest standard of quality. Should you receive a product that you believe to have a manufacturing defect, please contact us to arrange free return delivery of the item in question for evaluation by our Product Manager. Should the evaluation reveal a manufacturing defect, the product will be replaced or refunded. In the case of international orders, we will reimburse freight costs once the item has been evaluated and deemed defective by our product team. This arrangement does not apply for situations deemed as normal wear and tear.
RETURNS POLICY FOR ONLINE ORDERS
We want to make it easy for you to buy online, and we have sizing guides and information throughout our website. If you purchase an item on our website, and wish to return it for exchange of size and/or colour, or even for a completely different garment, we welcome you to do so. Likewise, if you decide the garment is not quite what you were looking for, we are happy to offer a full refund of the garment price. You will receive a Packing Slip with your order; to return a garment simply fill in the returns section of this form, and send it back to us.
Swanndri NZ Ltd
10A Chapmans Road
The nitty gritty:
Garments sent back for return must be in the same condition as sent out, with tags attached.
Returns are accepted for 30 days from dispatch of parcel.
Refunds are paid in the manner in which the payment was accepted (credit card, cheque, direct debit, TT etc).
Refunds will be processed within 5 working days from receipt back into our warehouse.
Postage to return the parcel to us is at your own cost, however if you have asked for an exchange of an item, we will send the replacement item to you free of charge.
Garments purchased in our Swanndri Store, from a Swanndri Stockist, or from another website, must be returned to that same store or company. Different return/exchange policies may apply.